top of page

Accessibility Statement

Our Services

Nothing to book right now. Check back soon.

    ​

    We're committed to providing accessible experiences for all our customers. We’re working towards improving our customer experience and helping people with disabilities self-service their needs.

    We’re improving our Lushcation Travel website  so that customers with disabilities have the choice of booking all elements of their holiday online or by contacting us.

    We’re working to make it accessible in line with the European Accessibility Act (EAA), including the technical requirements set out in European Standard EN 301 549, the best practices, and Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

    What web accessibility is

    An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

    Accessibility adjustments on this site
     

    We’re working on making our website fully accessible for people with disabilities, but we’re not quite there yet. We’re constantly identifying and addressing gaps and limitations, and we’ve made big progress in the past 12 months. We’ve created the TUI Digital Accessibility Policy to provide clear guidance for accessible web development, trained and supported delivery teams, and created a digital Accessibility Working Group to review and enhance our processes. We’ve also implemented specific accessibility improvements, including:

    • Ensuring accessibility across the Customer Account, with all components now fully approved as accessible.

    • Updating key hotel pages, with accessibility assessments and annotations now complete.

    • Enhancing accessibility for flight pages, with many components reviewed and annotated, and others progressing through development.

    • Strengthening accessibility across key information pages, with major improvements to the homepage and Travel Info page – now much more inclusive.

    • Upgrading global templates on new technology, driving accessibility benefits across thousands of pages.

    • Enhancing accessibility across the package holiday experience, with new components designed to meet accessibility standards – some are already live, and others are prepared for development.

    • Enhancing our brand colours to improve contrast and readability for users with visual impairments.

    • Improving page structure and keyboard navigation for better usability.

    • Updating alternative text descriptions to improve clarity for screen reader users.

     

    ​

    ​

    What can users with disabilities do if they experience accessibility problems on our website?

    Users with disabilities who face accessibility problems on our website can contact us directly for help. We can help you find accessible hotels, arrange the most suitable airport transfers, add your requirements for airport assistance when you book a package holiday or a flight, and help you get the information or service you need from our website. We can also help if you need any information in a different format.

    bottom of page